Charise Angderson

Resume

I have included my most relevant and recent job experiences on this resume. If you are interested in my entire resume, you can e-mail me at the address below or view my LinkedIn page.

Contact Information

Work Experience

  • Deloitte Touche Tohmatsu Limited Global Technology Services, Chicago, IL
  • Oct 2011 - Present
  • Manager
    • Deliver new releases and maintain operations of global tax and legal applications collaborating with cross-functional teams
    • Draft user and business requirements using mockups and wireframes, product roadmaps, recommendations decks, and other deliverables for Tax and Legal stakeholders
    • Create and execute test scripts to monitor and improve product performance by proactively discovering and fixing poor performance or defects ahead of application launch
    • Document key operational processes such as a global support model for resolving incidents to improve resolution accountability and recordkeeping
    • Drive feasibility studies, vendor assessments, project status meetings, and certification preparation programs
    • Develop and communicate best practices and lessons learned with the product management team to ensure consistency in execution and prevent repetition of known project pitfalls
    • Monitor product operational status and weekly project progress escalating to management as needed with proposed solutions ensuring availability and incidents resolved are within SLEs
  • Collaboration and Social Media Lab at Illinois Institute of Technology, Chicago, IL
  • Aug 2010 - May 2012
  • Research Assistant
    • Conducted qualitative interviews on participants’ participation in electronic communities via text chat and phone
    • Collected and compiled data for quantitative and qualitative analysis through manual data-mining on the worldwide web and automated methods
    • Authored literature reviews to help shape new research or promote publication of current projects
  • U.S. Department of State Office of Foreign Missions, Chicago, IL
  • Aug 2008 - Oct 2011
  • Program Assistant
    • Customized and maintained internal ad-hoc office databases using Microsoft Word and Excel
    • Trained colleagues on how to use and manipulate a variety of software and web applications, such as Microsoft Office and internal State Department information systems
    • Collaborated with developers to design internal State Department information systems and SharePoint to fit the office's needs
    • Drafted office instruction manuals, electronic and print correspondences, and flyers
    • Lead development of the monthly e-newsletter read by over 350 foreign diplomats
    • Demonstrated the efficiency and usability of a custom-built database for certified foreign documents at a national conference attended by high-ranking State Department officials
    • Was promoted after first year evaluation
    • Received two Meritorious Honor Award
  • DePaul University First Year Programs, Chicago, IL
  • March 2010 - June 2010
  • Mentor Program Consultant
    • Managed reconstruction of course management system allowing users to efficiently retrieve materials
    • Increased website traffic by creating online forums for student mentors to discuss common issues and share ideas
    • Instructed over 100 student mentors on how to customize their course management system
  • DePaul University First Year Programs, Chicago, IL
  • Aug 2007 - Nov 2009
  • Student Mentor
    • Each year, mentored a class of 30 first year students facilitating their transition into college life
    • Designed and delivered tutorials on how to navigate the university’s web applications
    • Modified course templates to meet the diverse needs and interests of students each year
    • Promoted collaboration and teamwork through in-class activities and group projects

Education

  • Illinois Institute of Technology, Chicago, IL
  • May 2012
  • Master of Science in Technical Communication and Information Design
    • G.P.A.: 4.00/4.00
    • Dean's Fellowship
  • DePaul University, Chicago, IL
  • June 2010
  • Bachelor of Arts in Political Science
  • Minors in Professional Writing and Industrial & Organizational Psychology
    • G.P.A.: 3.84/4.00, graduated magna cum laude
    • Dean's List all quarters in attendance
    • University Honors Program
    • Student Leadership Institute Leadership Development Certificate
    • Psi Chi National Psychology Honor Society
    • Pi Sigma Alpha National Political Science Honor Society

Certifications

  • International Institute of Business Analysis (IIBA)
  • 2019
  • Certified Business Analysis Professional
  • Project Management Institute
  • 2016
  • Project Management Professional
  • Scrum Alliance
  • 2014
  • Certified SCRUM Master
  • International Institute of Business Analysis (IIBA)
  • 2014
  • Certification of Competency in Business Analysis
  • EXIN
  • 2013
  • ITIL Foundation 2011 Certificate in IT Service Management
  • Six Sigma
  • 2012
  • Lean Six Sigma Yellow Belt Certification
  • Harvard Business School
  • 2012
  • Harvard Leadership Essentials Certification
  • Harvard Business School
  • 2012
  • Harvard Micro-certification Program: Managing Virtual Cross-Cultural Teams

Technical Skills

  • Languages: HTML, CSS, JavaScript
  • Software: Excel, Word, PowerPoint, Photoshop, InDesign, Visio, Publisher, NodeXL
  • Content Management Systems: SharePoint, Drupal
  • Version Control: git